Contact us
RosterMeIn is a small, independent Australian team. When you write to us, a person who works on the product reads it.
For support, questions about pricing, feedback on a guide or article, or anything else:
We aim to reply within two business days (Australian Eastern time). Bug reports that affect a live roster are looked at first.
What to include
Support: the email address on your account, the organisation name, and what you expected to happen versus what did. A screenshot helps more than a description.
Privacy requests: to access, correct or delete your data, write from the email address on the account. Our Privacy Policy sets out what we hold and why.
Corrections: if something in a guide or blog post is wrong or out of date, tell us which page and what the correct figure or practice is. We would rather fix it than defend it.
Larger organisations: if you need more than the Core tier covers, say roughly how many rosters and members you run and we will come back with a plan.
Who you are writing to
RosterMeIn is built by a small, dedicated Australian team who work on it in volunteer mode, around day jobs and the clubs we belong to. There is no sales team and no ticket queue — read more about why we built it on the About page.